Process Builder not showing Delete/Deactivate button
Process Builder, or Lightning Process Builder is fantastic tool developed by Salesforce.com to set up complex automation without needing Triggers.
If you haven't used Process Builder before, I really recommend the Trailhead module on it.
I recently visited a customer who had a process running but was unable to deactivate it. They were seeing this error:
08:43:49.439 (5439388332)|FATAL_ERROR|System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_EXECUTE_FLOW_TRIGGER, The record couldn’t be saved because it failed to trigger a flow.
This is a write up of the fix I deployed.
When working in Process Builder you have a lot of control over version control and deciding when to activate or deactivate your automated process.
|Clone function in Process Builder|
As this Process was preventing them from creating new Account information it soon became a major issue.
|Option to create new process or reversion existing one|
ResolutionAfter looking through a Debug Log we were convinced this particular process in question was preventing new Accounts being created. However, without the Activate/Deactivate control or Delete button there was no configurable way to deactivate it.
What saved the day was the humble Change Set!
We created a Process Builder with an identical API name in the Sandbox, promoted it to Production and eh voila - suddely the Deactivate and Delete buttons became visible again.
If you ever find that your processes have become corrupted, perhaps the same approach would work for you. Good luck!
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